More than four years after its launch in late 2014, how is the Core Humanitarian Standard on Quality and Accountability (CHS) driving change? How can we use it to build accountability and trust in our work? How can we ensure that the CHS commitments are continuously met when we assist people who have been affected by crisis? These critical questions are at the heart of the CHS Exchange in Amman, Jordan, designed as a learning event for members of the CHS Alliance and the wider sector.
You are invited to join, share your insights, and help us explore how our commitment to the CHS will increase trust and accountability in the MENA region to better serve affected populations.
This exchange will be based on the experience of organisations which have applied the Standard. It will build on discussions that took place at the CHS Alliance and DEC learning event in London in November 2018, as well as learning from other quality and accountability initiatives in the MENA region.
Over the course of 1.5 days, we will explore:
• What we have learned, as individual organisations and collectively, through the application of the CHS. We will focus on:
• - CHS commitment 3 (humanitarian response strengthens local capacities and avoids negative effects): Specifically exploring working with and through partners and the continuity of services in rapidly changing contexts;
• - CHS commitment 4 (humanitarian response is based on communication, participation and feedback): Participation of crisis-affected people and communities in the humanitarian response;
• - CHS commitment 5 (complaints are welcomed and addressed): Complaints handling and feedback mechanisms, including handling complaints related to Protection from Sexual Exploitation, Abuse and Harassment (PSEAH);
• - CHS commitment 8 (staff are supported to do their job effectively, and are treated fairly and equitably): Specifically looking at the protection of aid workers and risk management.
• How we leverage this learning to improve our service to people affected by crisis and communities in the MENA region;
• How the CHS Alliance can support the aid sector in the region to effectively apply the CHS, particularly on the most challenging issues in the region.
The event itself is free but participants need to cover their own travel and accommodation costs. Registration will be open until 30 June, but if you need a visa, please register by 17 May. Please note that places are limited and will be allocated on a first come first served basis. We will provide a letter for visa application and a booking code for accommodation for the venue but participants are responsible for organising their own visa application and accommodation.